{"id":1925,"date":"2025-12-27T01:55:40","date_gmt":"2025-12-27T09:55:40","guid":{"rendered":"https:\/\/qyonz.com\/?page_id=1925"},"modified":"2026-09-05T02:41:38","modified_gmt":"2026-09-05T09:41:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/qyonz.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1925\" class=\"elementor elementor-1925\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-8790266 e-flex e-con-boxed e-con e-parent\" data-id=\"8790266\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b570e0f elementor-widget elementor-widget-html\" data-id=\"b570e0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- Qyonz FAQ Page - Elementor Compatible HTML 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Quick Stats *\/\n.quick-stats {\n    display: grid;\n    grid-template-columns: repeat(4, 1fr);\n    gap: 20px;\n    background: #f9faf9;\n    border-radius: 20px;\n    padding: 35px 30px;\n    margin-bottom: 50px;\n}\n\n@media (max-width: 768px) {\n    .quick-stats {\n        grid-template-columns: repeat(2, 1fr);\n        gap: 15px;\n        padding: 25px 20px;\n    }\n}\n\n.stat-box {\n    text-align: center;\n}\n\n.stat-box .number {\n    font-size: 32px;\n    font-weight: 700;\n    color: #65886D;\n    line-height: 1;\n    margin-bottom: 5px;\n}\n\n.stat-box .label {\n    font-size: 13px;\n    color: #666;\n}\n\n\/* CTA Section *\/\n.faq-cta {\n    background: linear-gradient(135deg, #65886D 0%, #4a6b50 100%);\n    border-radius: 20px;\n    padding: 50px 40px;\n    text-align: center;\n    color: #fff;\n    margin-top: 30px;\n}\n\n.faq-cta h3 {\n    font-size: 26px;\n    margin: 0 0 15px 0;\n    font-weight: 700;\n}\n\n.faq-cta p {\n    font-size: 16px;\n    max-width: 500px;\n    margin: 0 auto 25px;\n    opacity: 0.95;\n}\n\n.cta-btn {\n    display: inline-flex;\n    align-items: center;\n    padding: 14px 30px;\n    border-radius: 30px;\n    font-size: 15px;\n    font-weight: 600;\n    text-decoration: none;\n    background: #fff;\n    color: #65886D;\n    transition: all 0.3s ease;\n}\n\n.cta-btn:hover {\n    transform: translateY(-2px);\n    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.2);\n}\n\n.cta-btn svg {\n    width: 18px;\n    height: 18px;\n    margin-left: 8px;\n}\n\n\/* Footer *\/\n.faq-footer {\n    text-align: center;\n    padding: 30px;\n    color: #888;\n    font-size: 13px;\n}\n<\/style>\n\n<div class=\"faq-container\">\n    <!-- Hero Section -->\n    <div class=\"faq-hero\">\n        <h1>Questions fr\u00e9quemment pos\u00e9es<\/h1>\n        <p class=\"subtitle\">Performance skincare OEM\/ODM is our focus, followed by hair care, styling, hair color and fragrance. Explore how to plan your private label project with Qyonz.<\/p>\n    <\/div>\n\n    <div class=\"faq-section\">\n        <!-- Category Tabs -->\n        <div class=\"faq-categories\">\n            <button class=\"category-tab active\">Toutes les questions<\/button>\n            <button class=\"category-tab\">Pour commencer<\/button>\n            <button class=\"category-tab\">Produits et formulations<\/button>\n            <button class=\"category-tab\">Prix et commandes<\/button>\n            <button class=\"category-tab\">Qualit\u00e9 et conformit\u00e9<\/button>\n            <button class=\"category-tab\">Exp\u00e9dition et logistique<\/button>\n        <\/div>\n\n        <!-- Getting Started -->\n        <div class=\"faq-category\">\n            <h2>Pour commencer<\/h2>\n            <div class=\"faq-accordion\">\n                <div class=\"faq-item active\">\n                    <div class=\"faq-question\">\n                        <h3>Comment puis-je commencer \u00e0 travailler avec Qyonz ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Share your product brief, target market, packaging preferences and estimated order quantity. Qyonz focuses on performance skincare OEM\/ODM, followed by hair care, styling, hair color and fragrance. The quotation, sample process and production schedule are confirmed for each project.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Quelle est la diff\u00e9rence entre les services OEM et ODM ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>OEM generally starts from your product specifications or formula, while ODM starts from a development option that can be adapted for your brand. Confirm formulation ownership, customization, packaging and testing scope in your project agreement.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Travaillez-vous avec des startups et des petites marques ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Tell us your launch plan, budget and expected quantity. Our team can review suitable product options and confirm whether the proposed formula and packaging meet your order requirements.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Quelles informations dois-je fournir pour obtenir un devis ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Please provide the product category, formula brief, pack size and material, estimated quantity, target market and desired launch date. Skincare is our main focus, with additional options in hair care, styling, hair color and fragrance.<\/p><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Products & Formulations -->\n        <div class=\"faq-category\">\n            <h2>Produits et formulations<\/h2>\n            <div class=\"faq-accordion\">\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Quels types de produits cosm\u00e9tiques pouvez-vous fabriquer ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Qyonz focuses on performance skincare OEM\/ODM, including cleanser, serum, moisturizer and skincare set projects. Hair care is our next priority, followed by hair styling, hair color and fragrance. Specific formulas and formats are confirmed during project review.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Pouvez-vous cr\u00e9er des formulations personnalis\u00e9es ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Share your desired texture, ingredient preferences, product positioning and benchmark. Formula feasibility, development fees, testing and sample timing are reviewed for your specific brief.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Proposez-vous des formulations naturelles, biologiques ou v\u00e9g\u00e9taliennes ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Specify any ingredient exclusions or natural, organic or vegan positioning in your brief. Suitability and any supporting documentation or certification must be confirmed for the specific formula and target market.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Comment prot\u00e9gez-vous mes formulations exclusives ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Before sharing proprietary information, discuss confidentiality arrangements, formula ownership and permitted use with our team. Confirm these terms in the project agreement.<\/p><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Pricing & Orders -->\n        <div class=\"faq-category\">\n            <h2>Prix et commandes<\/h2>\n            <div class=\"faq-accordion\">\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Quelles sont les quantit\u00e9s minimales de commande (MOQ) ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>MOQ depends on the formula, packaging and customization requirements. Request a quotation for your selected product and quantity; there is no single MOQ that applies to every project.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Quelles sont vos conditions de paiement ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Payment methods, currency and payment schedule are confirmed in your quotation and order agreement.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Combien co\u00fbtent les \u00e9chantillons ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Sample and development costs depend on the formula, packaging and requested revisions. Confirm charges, shipping and any credit arrangements in your quotation.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Offrez-vous des remises sur le volume ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Provide your expected order quantity and product mix so our team can prepare a project-specific quotation. Any volume pricing is confirmed in writing.<\/p><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Quality & Compliance -->\n        <div class=\"faq-category\">\n            <h2>Qualit\u00e9 et conformit\u00e9<\/h2>\n            <div class=\"faq-accordion\">\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Quelles sont les certifications que vous d\u00e9tenez ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Request current documentation relevant to your selected product and manufacturing project. Confirm its scope, validity and applicability with our team before placing an order.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Comment garantissez-vous la qualit\u00e9 des produits ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Discuss the product specifications, sample approval, testing requirements and batch documentation for your project. Confirm the agreed quality checks and acceptance criteria before production.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Pouvez-vous m'aider \u00e0 respecter la r\u00e9glementation pour mon march\u00e9 cible ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Tell us where you plan to sell your product. Required documentation, labeling and testing should be reviewed for that market, with the scope and responsibilities confirmed for your project.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Quelle est la dur\u00e9e de conservation de vos produits ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Shelf life depends on the formula, packaging, storage conditions and supporting test results. Use the shelf life confirmed for the specific approved product.<\/p><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Shipping & Logistics -->\n        <div class=\"faq-category\">\n            <h2>Exp\u00e9dition et logistique<\/h2>\n            <div class=\"faq-accordion\">\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Combien de temps dure la production ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Production timing depends on formula approval, packaging availability, order quantity and required checks. Confirm a project-specific schedule and allow separately for shipping.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Quelles sont les options d'exp\u00e9dition propos\u00e9es ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Shipping options depend on the product, quantity and destination. Request a freight quotation and confirm the delivery terms, responsibilities and estimated transit time for your order.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Livrez-vous dans le monde entier ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Share your delivery country and address region so our team can check shipping feasibility and the required export documentation for your product.<\/p><\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"faq-item\">\n                    <div class=\"faq-question\">\n                        <h3>Que faire en cas de probl\u00e8me avec ma commande ?<\/h3>\n                        <div class=\"faq-icon\">\n                            <svg viewbox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg>\n                        <\/div>\n                    <\/div>\n                    <div class=\"faq-answer\">\n                        <div class=\"faq-answer-content\"><p>Contact our team with the order reference, batch details, photographs and a description of the issue. Resolution and any applicable deadlines follow the agreed order terms.<\/p><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- CTA Section -->\n        <div class=\"faq-cta\">\n            <h3>Vous avez encore des questions ?<\/h3>\n            <p>Discuss your skincare OEM\/ODM project with Qyonz. Share your target market, product brief, packaging needs and estimated quantity.<\/p>\n            <a href=\"\/fr\/nous-contacter\/\" class=\"cta-btn\">\n                Nous contacter\n                <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                    <path d=\"M5 12h14M12 5l7 7-7 7\"\/>\n                <\/svg>\n            <\/a>\n        <\/div>\n    <\/div>\n\n    <p class=\"faq-footer\">\u00a9 2025 - 2026 Qyonz. Tous droits r\u00e9serv\u00e9s.<\/p>\n<\/div>\n\n<script>\ndocument.querySelectorAll('.faq-question').forEach(question => {\n    question.addEventListener('click', () => {\n        const item = question.parentElement;\n        const isActive = item.classList.contains('active');\n        \n        \/\/ Close all items\n        document.querySelectorAll('.faq-item').forEach(i => i.classList.remove('active'));\n        \n        \/\/ Open clicked item if it wasn't active\n        if (!isActive) {\n            item.classList.add('active');\n        }\n    });\n});\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Performance skincare OEM\/ODM is our focus, followed by hair care, styling, hair color and fragrance. Explore how<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rank_math_title":"FAQ | OEM & ODM Beauty Manufacturing Questions | Qyonz","rank_math_description":"Find answers to common questions about Qyonz OEM & ODM beauty manufacturing \u2014 including MOQ, sampling time, formulation, and private label production process.","rank_math_focus_keyword":"OEM FAQ  beauty manufacturing questions  ODM process guide  MOQ and sampling  private label production  custom formulation FAQ  Qyonz OEM support  fast sampling timeline","footnotes":""},"class_list":["post-1925","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qyonz.com\/fr\/wp-json\/wp\/v2\/pages\/1925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qyonz.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qyonz.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qyonz.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qyonz.com\/fr\/wp-json\/wp\/v2\/comments?post=1925"}],"version-history":[{"count":9,"href":"https:\/\/qyonz.com\/fr\/wp-json\/wp\/v2\/pages\/1925\/revisions"}],"predecessor-version":[{"id":2684,"href":"https:\/\/qyonz.com\/fr\/wp-json\/wp\/v2\/pages\/1925\/revisions\/2684"}],"wp:attachment":[{"href":"https:\/\/qyonz.com\/fr\/wp-json\/wp\/v2\/media?parent=1925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}