개인정보 보호정책

Last Updated: December 2024

Your Privacy is Our Priority. At Qyonz, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our cosmetics OEM/ODM manufacturing services.

1. Introduction

Qyonz ("we," "us," or "our") operates as a cosmetics OEM/ODM manufacturer, providing private label and contract manufacturing services to businesses worldwide. This Privacy Policy applies to information we collect through our website, email communications, business inquiries, and any other interactions you have with us.

By accessing our website or providing us with your information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

We collect different types of information depending on how you interact with us:

2.1 Information You Provide Directly

When you contact us, submit inquiries, or engage our services, you may provide:

  • Contact Information: Name, email address, phone number, company name, job title, and business address
  • Business Information: Company registration details, industry sector, and business requirements
  • Project Details: Product specifications, formulation requirements, packaging preferences, and order quantities
  • Communication Records: Emails, messages, and notes from our conversations
  • Financial Information: Payment details, billing address, and banking information for transactions
  • Feedback and Surveys: Responses to questionnaires, reviews, and satisfaction surveys

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Device Information: IP address, browser type and version, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
  • Referral Data: The website or source that referred you to our site
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy for details)

2.3 Information from Third Parties

We may receive information about you from other sources:

  • Business Partners: Referrals and introductions from industry partners
  • Trade Shows and Events: Contact information collected at industry events
  • Public Sources: Publicly available business information and company directories
  • Social Media: Information from your public social media profiles when you interact with us

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose Description Legal Basis
Service Delivery Processing inquiries, providing quotes, manufacturing products, and fulfilling orders Contract Performance
Communication Responding to your questions, sending order updates, and providing customer support Contract Performance / Legitimate Interest
Business Operations Managing accounts, processing payments, and maintaining business records Contract Performance / Legal Obligation
Marketing Sending newsletters, product updates, and promotional materials (with consent) Consent / Legitimate Interest
Website Improvement Analyzing usage patterns to enhance user experience and website functionality Legitimate Interest
Security Protecting our systems, preventing fraud, and ensuring data security Legitimate Interest / Legal Obligation
Legal Compliance Meeting regulatory requirements and responding to legal requests Legal Obligation

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • IT and Hosting Services: Website hosting, cloud storage, and technical support
  • Payment Processors: Secure payment processing and financial transactions
  • Logistics Partners: Shipping, freight forwarding, and delivery services
  • Marketing Platforms: Email marketing, analytics, and advertising services
  • Professional Services: Legal, accounting, and consulting services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Requests from government authorities or regulatory bodies
  • Protection of our legal rights and interests
  • Investigation of potential violations of our terms or policies
  • Emergency situations involving potential threats to safety

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your personal information:

  • Encryption: SSL/TLS encryption for data transmission and encrypted storage for sensitive data
  • Access Controls: Role-based access restrictions and authentication requirements
  • Network Security: Firewalls, intrusion detection systems, and regular security monitoring
  • Employee Training: Regular privacy and security awareness training for our staff
  • Vendor Management: Security assessments and contractual obligations for third-party providers
  • Incident Response: Established procedures for detecting, reporting, and responding to data breaches

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to implementing industry-standard protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Active Business Relationships: Throughout our business relationship and for a reasonable period afterward
  • Transaction Records: As required by tax and accounting regulations (typically 7-10 years)
  • Marketing Data: Until you unsubscribe or withdraw consent
  • Website Analytics: Typically 26 months for analytics data
  • Legal Claims: For the duration of any applicable statute of limitations

When your information is no longer needed, we will securely delete or anonymize it.

7. International Data Transfers

As a global cosmetics manufacturer, we may transfer your information to countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by relevant authorities
  • Data processing agreements with appropriate security provisions
  • Compliance with applicable cross-border data transfer regulations
  • Assessment of data protection laws in recipient countries

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you and information about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal information we hold about you.

Right to Erasure

Request deletion of your personal information in certain circumstances ("right to be forgotten").

Right to Restrict Processing

Request that we limit how we use your personal information in certain situations.

Right to Data Portability

Request a copy of your data in a structured, commonly used, machine-readable format.

Right to Object

Object to processing of your personal information for direct marketing or based on legitimate interests.

Right to Withdraw Consent

Withdraw your consent at any time where we rely on consent to process your information.

Right to Lodge a Complaint

File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

9. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and industry news. You can manage your marketing preferences:

  • Email Marketing: Click the "unsubscribe" link in any marketing email
  • Preferences: Contact us to update your communication preferences
  • Account Settings: Manage your preferences through your account dashboard (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and business relationship with us.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are intended for business users and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so we can take appropriate action to delete such information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about the categories and specific pieces of personal information we have collected
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions
  • Right to Opt-Out: Opt out of the "sale" of personal information (note: we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a CCPA request, please contact us using the information below. We may need to verify your identity before processing your request.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and similar laws:

  • All rights listed in Section 8 above
  • Right to be informed about how your data is processed
  • Right to lodge a complaint with your local supervisory authority

Our legal bases for processing your information include contract performance, legitimate interests, legal obligations, and consent where applicable.

14. Business Contact Information

Please note that much of the information we collect relates to business contacts acting in their professional capacity. We process this information based on our legitimate business interests in maintaining business relationships and providing our services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Provide notice through our website or other appropriate channels
  • Obtain consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your concerns and will respond to your inquiry within a reasonable timeframe.

Thank you for trusting Qyonz. We value your privacy and are committed to protecting your personal information while delivering exceptional cosmetics manufacturing services.

© 2024 Qyonz. All Rights Reserved.