Frequently Asked Questions

OEM (Original Equipment Manufacturing): You provide your own formulation, and we manufacture it for you. This is ideal if you have proprietary formulas or specific recipes you want to produce.

ODM (Original Design Manufacturing): We provide ready-made formulations that you can customize and brand as your own. This is perfect for brands that want to launch quickly without developing formulas from scratch.

Both options include full packaging, labeling, and quality control services. Many clients start with ODM and transition to OEM as their brand grows.

Absolutely! We welcome brands of all sizes, from ambitious startups to established beauty houses. Our flexible MOQ policies and private label options are specifically designed to help emerging brands enter the market.

We offer:

• Lower MOQs for startups (as low as 1,000 units for some products)
• Ready-to-brand formulations for faster time-to-market
• Guidance on regulatory compliance and market entry
• Scalable production as your brand grows

To provide an accurate quote, we typically need:

• Product type and category (skincare, haircare, body care, etc.)
• Desired formulation (your own formula or our ODM options)
• Estimated order quantity
• Packaging preferences (type, size, material)
• Target market (for regulatory compliance)
• Timeline requirements

Don't worry if you don't have all details finalized—our team can help guide you through the options.

We manufacture a comprehensive range of cosmetic and personal care products:

• Skincare: Cleansers, toners, serums, moisturizers, masks, eye care, sunscreens
• Haircare: Shampoos, conditioners, treatments, styling products, scalp care
• Body Care: Lotions, body wash, scrubs, hand care, deodorants
• Men's Grooming: Beard care, shaving products, men's skincare
• Specialty: Baby care, sensitive skin, anti-aging, acne treatment

Contact us if you have a specific product in mind—we're always expanding our capabilities.

Yes! Our R&D team specializes in custom formulation development. We can:

• Develop completely new formulations based on your specifications
• Modify existing formulations to meet your requirements
• Incorporate specific active ingredients or technologies
• Create unique textures, fragrances, and sensory experiences
• Develop formulas targeting specific skin concerns or demographics

Custom formulation development typically takes 4-8 weeks and may involve sample fees, which are often credited toward your first bulk order.

Yes, we offer a wide range of clean beauty options:

• Natural Formulations: Products made with naturally-derived ingredients
• Organic Options: Formulations using certified organic ingredients
• Vegan Products: 100% plant-based, no animal-derived ingredients
• Cruelty-Free: All our products are manufactured without animal testing
• Clean Beauty: Free from parabens, sulfates, and other controversial ingredients

We can help you achieve relevant certifications for your target market.

We take intellectual property protection very seriously:

• Non-Disclosure Agreements (NDAs) are available and recommended for all partnerships
• Your formulations are stored securely and never shared with third parties
• Access to proprietary information is strictly limited to essential personnel
• We maintain separate production records for each client
• All employees are bound by confidentiality obligations

Your trade secrets and formulations remain your exclusive property.

Our MOQs vary by product type and packaging:

• Skincare (creams, serums): 1,000 - 3,000 units
• Haircare products: 2,000 - 5,000 units
• Body care: 2,000 - 3,000 units
• Color cosmetics: 3,000 - 5,000 units per SKU

MOQs may be negotiable for long-term partnerships or multi-product orders. We also offer lower MOQs for our private label ready-to-brand products.

Our standard payment terms are:

• Sample Orders: 100% payment upon order confirmation
• Bulk Orders: 30% deposit upon order confirmation, 70% balance before shipment
• Established Clients: Customized payment terms available upon credit approval

We accept payment via bank transfer (T/T), Letter of Credit (L/C), and other mutually agreed methods. All prices are typically quoted in USD.

Sample costs depend on the type of product:

• Existing ODM Formulations: Sample fees typically range from $50-200 per product
• Custom Formulation Development: Development fees vary based on complexity, typically $300-1,000+
• Packaging Samples: Quoted separately based on specifications

Sample fees are often credited toward your first bulk order. Shipping costs for samples are charged separately.

Yes, we offer competitive volume discounts:

• Larger order quantities receive better unit pricing
• Multi-product orders may qualify for additional discounts
• Long-term partnership agreements can include preferential pricing
• Repeat customers enjoy loyalty benefits

Contact our sales team for a customized quote based on your projected volumes.

We maintain internationally recognized certifications:

• ISO 22716:2007 - Cosmetics Good Manufacturing Practice (GMP)
• ISO 9001:2015 - Quality Management System
• FDA Registered Facility - Compliant with US requirements
• EU Cosmetics Regulation (EC) No 1223/2009 - European market compliance
• Cruelty-Free Manufacturing - No animal testing

We can also help you obtain specific certifications for your products, such as organic, vegan, or halal certifications.

Quality is embedded in every step of our process:

• Raw Material Testing: All ingredients are tested upon receipt
• In-Process Controls: Continuous monitoring during production
• Finished Product Testing: Comprehensive testing including microbiology, stability, and safety
• Batch Documentation: Complete traceability for every production batch
• Third-Party Audits: Regular audits to maintain certifications

We provide Certificates of Analysis (COA) for all products upon request.

Yes, we provide comprehensive regulatory support:

• USA: FDA compliance, ingredient review, labeling requirements
• EU: CPNP notification, Safety Assessment, Responsible Person services
• UK: SCPN registration, post-Brexit compliance
• Other Markets: Guidance for Canada, Australia, Asia, Middle East

Our regulatory team stays updated on changing requirements to ensure your products remain compliant.

Most of our products have a shelf life of 24-36 months from the date of manufacture, depending on the formulation type:

• Standard formulations: 24-36 months
• Natural/organic products: 12-24 months
• Preservative-free products: 6-12 months

We conduct stability testing to verify shelf life claims and provide documentation for your records.

Production timelines vary based on order complexity:

• Standard Orders: 30-45 days from order confirmation
• Large Orders: 45-60 days depending on quantity
• Custom Packaging: Add 2-4 weeks for tooling and production
• Rush Orders: Available for an additional fee (subject to capacity)

These timelines are for production only. Add shipping time based on your location and chosen shipping method.

We offer flexible shipping options to meet your needs:

• Sea Freight: Most economical for large orders (20-40 days transit)
• Air Freight: Faster delivery for time-sensitive orders (5-10 days)
• Express Courier: DHL, FedEx, UPS for samples and urgent shipments

Incoterms: We offer FOB, CIF, DDP, and other terms based on your preference. Our logistics team can help you choose the most cost-effective option.

Yes! We export to over 50 countries across all continents:

• North America: USA, Canada, Mexico
• Europe: UK, Germany, France, Italy, Spain, and more
• Asia Pacific: Australia, Japan, South Korea, Southeast Asia
• Middle East: UAE, Saudi Arabia, and neighboring countries
• Other Regions: South America, Africa

We provide all necessary export documentation including commercial invoices, packing lists, certificates of origin, and certificates of analysis.

We stand behind our products and are committed to resolving any issues:

• Quality claims must be submitted within 14 days of receiving goods
• Include detailed description, photographs, and batch numbers
• Our quality team will investigate and respond within 5 business days
• Verified defects are addressed through replacement, credit, or refund

We maintain product liability insurance and work proactively to prevent issues through rigorous quality control.