Frequently Asked Questions

OEM generally starts from your product specifications or formula, while ODM starts from a development option that can be adapted for your brand. Confirm formulation ownership, customization, packaging and testing scope in your project agreement.

Tell us your launch plan, budget and expected quantity. Our team can review suitable product options and confirm whether the proposed formula and packaging meet your order requirements.

Please provide the product category, formula brief, pack size and material, estimated quantity, target market and desired launch date. Skincare is our main focus, with additional options in hair care, styling, hair color and fragrance.

Qyonz focuses on performance skincare OEM/ODM, including cleanser, serum, moisturizer and skincare set projects. Hair care is our next priority, followed by hair styling, hair color and fragrance. Specific formulas and formats are confirmed during project review.

Share your desired texture, ingredient preferences, product positioning and benchmark. Formula feasibility, development fees, testing and sample timing are reviewed for your specific brief.

Specify any ingredient exclusions or natural, organic or vegan positioning in your brief. Suitability and any supporting documentation or certification must be confirmed for the specific formula and target market.

Before sharing proprietary information, discuss confidentiality arrangements, formula ownership and permitted use with our team. Confirm these terms in the project agreement.

MOQ depends on the formula, packaging and customization requirements. Request a quotation for your selected product and quantity; there is no single MOQ that applies to every project.

Payment methods, currency and payment schedule are confirmed in your quotation and order agreement.

Sample and development costs depend on the formula, packaging and requested revisions. Confirm charges, shipping and any credit arrangements in your quotation.

Provide your expected order quantity and product mix so our team can prepare a project-specific quotation. Any volume pricing is confirmed in writing.

Request current documentation relevant to your selected product and manufacturing project. Confirm its scope, validity and applicability with our team before placing an order.

Discuss the product specifications, sample approval, testing requirements and batch documentation for your project. Confirm the agreed quality checks and acceptance criteria before production.

Tell us where you plan to sell your product. Required documentation, labeling and testing should be reviewed for that market, with the scope and responsibilities confirmed for your project.

Shelf life depends on the formula, packaging, storage conditions and supporting test results. Use the shelf life confirmed for the specific approved product.

Production timing depends on formula approval, packaging availability, order quantity and required checks. Confirm a project-specific schedule and allow separately for shipping.

Shipping options depend on the product, quantity and destination. Request a freight quotation and confirm the delivery terms, responsibilities and estimated transit time for your order.

Share your delivery country and address region so our team can check shipping feasibility and the required export documentation for your product.

Contact our team with the order reference, batch details, photographs and a description of the issue. Resolution and any applicable deadlines follow the agreed order terms.